At Win Viq Responsible Gaming — Safety with Enjoyment

Responsible gaming at Win Viq means enjoying betting as a healthy form of entertainment — where you make informed decisions, know your budget, and recognise when to stop. It's not a restriction; it's a mindset.

Many people in Bangladesh enjoy online betting as entertainment. But when betting starts feeling like stress rather than fun, reaching out for help is the bravest thing you can do. Win Viq wants every member to be happy and well.

Responsible gaming comes down to three core principles: know your limits, stick to your budget, and take a break when it stops being entertainment. Win Viq provides multiple tools and support to put all three into practice.

One of the strongest aspects of Win Viq's responsible gaming is that you set your own limits. These features can be activated at any time from your account settings.

Betting addiction doesn't always strike suddenly. It builds up gradually and can be hard to recognize in yourself. As part of responsible gaming at Win Viq, we encourage you to stay aware of these warning signs.

If you or someone close to you shows any of the signs below, it's time to seek help:

Sometimes stepping away from betting entirely is the best decision you can make. Win Viq respects that choice and makes it easy to take a break.

Cooling-Off Period (Short-Term):

• A break ranging from 24 hours up to 6 weeks.
• You won't be able to log in to your account during the break period.
• Ongoing bets will be settled, but no new bets can be placed.
• Your account will be automatically reactivated once the break period ends.

Self-Exclusion (Long-Term):

• Close your account for 6 months, 1 year, or permanently.
• No promotional emails will be sent during self-exclusion.
• A permanently excluded account cannot be reopened.
• Any remaining balance (excluding bonuses) will be refunded.

Contact our support team to activate self-exclusion. We handle it quickly and confidentially — you don't need to provide any reason or answer any questions.

Win Viq strictly prohibits anyone under 18 from using the platform. Keeping minors away from gaming is the most important part of responsible play.

Our Age Verification System:

• Date of birth verification is mandatory at registration.
• Age is verified through a national ID as part of the KYC process.
• Suspicious accounts are verified immediately.
• Providing a false age will result in account closure and forfeiture of winnings.

Advice for Parents:

• Keep your login credentials away from children.
• Use parental control software on your devices.
• Have an open and honest conversation with your children about online gaming.
• If you have any concerns, let Win Viq support know.

Responsible gaming at Win Viq means keeping betting as a small, enjoyable part of your life. These simple tips will help you maintain healthy habits.

Money Management:

• Set aside a fixed entertainment budget each week or month.
• Never bet beyond that budget, even when a big win seems within reach.
• Make it a habit to withdraw your winnings — resist the urge to bet it all back.
• Never bet with credit or borrowed money.

Time Management:

• Set a time limit before you start betting — and stick to it.
• Avoid betting late at night or when you're feeling stressed.
• Always prioritize spending time with family and friends.
• Keep up with your other hobbies and leisure activities regularly.

Mental Health:

• Don't make decisions out of anger or frustration after a loss — take a break instead.
• Don't use betting as a way to relieve stress.
• If your mood shifts depending on whether you win or lose, that's a warning sign.
• Talk openly with your loved ones about your betting habits.

Seeking help is a sign of strength, not weakness. The Win Viq responsible gaming team is always here for you — without judgment, and with genuine care.

Win Viq Support:

• Live Chat: Directly on the website — available 24/7.
• Email: support@winviq.net — Response within 24 hours.
• Responsible Gaming Email: responsible@winviq.net।

What you can do with our support team:

• Getting help to set or adjust your limits.
• Request to activate a cooling-off period or self-exclusion.
• Confidential conversations about betting behaviour.
• Know how to close your account.