Win Viq's Terms & Conditions — In plain language

These Terms & Conditions ("Terms") constitute a legal agreement between Win Viq ("Platform", "we", "us") and its members ("you", "user"). Win Viq is an internationally licensed online betting platform serving users in Bangladesh.

Key terms used throughout these Terms & Conditions are defined below:

• "Account" — Your personal registered account on Win Viq.
• "Bet" — A financial wager placed on the outcome of an event or match.
• "Wallet" — the internal balance of your Win Viq account.
• "Bonus Fund" — Funds received through promotional offers, usable under specific conditions.
• "KYC" — Know Your Customer — the identity verification process.

All Win Viq services are governed by these Terms & Conditions, our Privacy Policy, and our Responsible Gaming Policy.

To register on Win Viq and use its betting services, you must meet the following eligibility requirements:

• You must be at least 18 years of age.
• You must provide accurate and complete personal information.
• Only one account per person is permitted.
• Only one account may be opened per household.
• You may not register from any country or region where online betting is prohibited by law.

If information provided at registration is found to be false or incomplete, Win Viq reserves the right to close the account and forfeit the balance at any time.

You are solely responsible for the security of your Win Viq account. Never share your password with anyone, and always use a strong password.

Steps you should take to keep your account secure:

• Use a strong password combining letters, numbers, and symbols.
• Keep two-factor authentication (2FA) enabled at all times.
• If you log in on someone else's device, make sure to log out when you're done.
• If you notice any unusual activity on your account, contact support immediately.

Transferring or selling your account to any third party is strictly prohibited. Placing bets on behalf of others or managing another person's account is not allowed under any circumstances.

Win Viq currently accepts the following payment methods: Mobile Pay, Nagad, Rocket, and approved bank transfers.

Deposit Policy:

• Minimum deposit amount: ৳200.
• Maximum daily deposit: ৳50,000 (verified accounts).
• Deposits are typically credited to your account instantly.
• Only payment methods registered in your own name may be used.
• Deposits from third-party accounts are strictly prohibited.

For incomplete or failed deposits, refunds will be processed in accordance with the relevant payment provider's policy. Win Viq's support team is available to assist with any such cases.

KYC verification on your account must be completed before you can withdraw any winnings. This is part of Win Viq's financial security policy.

Withdrawal Rules:

• Minimum withdrawal amount: ৳200.
• Maximum withdrawal: ৳1,00,000 per day (verified accounts).
• Standard processing time: 30 minutes to 2 hours.
• Withdrawals can only be made to the same payment method used for the deposit.
• Additional verification may be required for your first withdrawal.

Win Viq reserves the right to temporarily suspend withdrawals on suspicious transactions. In such cases, the support team will contact you within 48 hours.

The following rules apply strictly to all bets placed on Win Viq — including single, accumulator, and live betting.

Bet Acceptance & Cancellation Policy:

• Once a bet is confirmed, it generally cannot be changed.
• Win Viq reserves the right to void any bet placed at incorrect odds due to a technical error.
• If a match is cancelled, the bet stake will be refunded.
• If one match in an accumulator is cancelled, the odds for that selection will be set to 1.0.
• Win Viq is not liable for any bets lost due to internet disconnection during live betting.

Maximum win limit:

• Maximum win per bet: ৳50 lakh (may vary by account type).
• Limits may differ for VIP accounts.

Win Viq offers a variety of bonuses and promotional offers. Each offer has its own specific terms, detailed on the offer page. However, certain general rules apply to all bonuses.

General Bonus Terms:

• Each bonus offer applies once per person, household, device, or IP address.
• Wagering requirements must be met before bonus funds can be withdrawn.
• Wagering requirements are typically 5–20x the bonus amount and vary by offer.
• Bonuses are generally valid for 30 days.
• Bets must be placed at odds of 1.5 or higher to qualify for bonus earnings.

Win Viq reserves the right to modify, suspend, or cancel any bonus offer at any time. Accounts found attempting to earn bonuses through irregular means may be closed.

The following activities are strictly prohibited on Win Viq. Violations may result in account closure and forfeiture of balance.

• Opening multiple accounts under the same name.
• Registering with false details or using another person's identity.
• Attempting to abuse or manipulate the bonus system.
• Match fixing or use of insider information.
• Use of automated software or bots.
• Using Win Viq for money laundering purposes.
• Placing bets using funds from a third party.
• Any hacking or cyber attack targeting Win Viq's systems.

Win Viq is deeply committed to responsible gaming. We believe betting is a form of entertainment and should never have a negative impact on your life.

What Win Viq offers:

• Set daily, weekly, and monthly deposit limits.
• Daily betting time limits.
• Temporary self-exclusion (1 day to 6 months).
• Permanent Self-Exclusion.
• Cooling-Off Period.

If you feel that betting is getting out of your control, please contact Win Viq support immediately or visit the Responsible Gaming page.

Win Viq takes the protection of your personal information very seriously. We will never sell your data to third parties.

Full details on how your data is collected, stored, and used are available in our Privacy Policy. Win Viq complies with GDPR and international data protection standards.

• Your data is secured with 256-bit SSL encryption.
• Documents collected for identity verification are stored on secure servers.
• Win Viq does not use your personal information for marketing purposes.
• You may request the deletion of your data at any time.

Win Viq reserves the right to temporarily or permanently close an account in the following circumstances:

• In the event of a terms and conditions violation.
• If false information is provided.
• Where fraud or money laundering is suspected.
• If evidence of operating multiple accounts is found.
• As directed by the relevant regulatory authority.

You may request to close your account at any time. Any remaining balance (excluding bonus funds) will be returned to you before the account is closed.

If you have a dispute or complaint regarding Win Viq, please contact our support team first. We make every effort to resolve all disputes within 48 hours.

Complaints Process:

• Step 1: Contact our support team via live chat or email.
• Step 2: Support will provide an initial response within 24 hours.
• Step 3: Complex issues will be escalated to our specialist team.
• Step 4: A final decision will be issued within 7 business days.

If you are not satisfied with Win Viq's final decision, you may appeal to the relevant licensing authority. In all disputes, Win Viq's records shall serve as conclusive evidence.

Win Viq reserves the right to update these Terms & Conditions at any time. Members will be notified of significant changes via email or on-platform notifications.

• At least 7 days' notice will be given before any changes take effect.
• May take immediate effect in the case of urgent security changes.
• Continued use of Win Viq after any changes are made will be considered acceptance of the updated terms.

If you have any questions or concerns about these Terms & Conditions, Win Viq's support team is always ready to help.

• Email: support@winviq.net
• Live Chat: Available at the bottom right corner of the website.
• Hours: 24 hours a day, 7 days a week.
• Language: Support is available in both Bengali and English.

We are committed to answering all your questions honestly and promptly. Win Viq's goal is to make your experience as smooth and enjoyable as possible.