Win Viq's Privacy Policy — Your data is our responsibility

Win Viq ("we", "us", "the platform") is a trusted online betting platform for users in Bangladesh. We believe your privacy is a fundamental right, and protecting it is both our ethical and legal responsibility.

This Privacy Policy explains what personal data Win Viq collects, why we collect it, how we use it, and how we keep it secure. We want you to use Win Viq with complete peace of mind.

Our Privacy Policy is built in compliance with the international General Data Protection Regulation (GDPR) and applicable data protection laws. We will notify you before making any changes.

Win Viq only collects information that is necessary to provide our services and meet legal obligations. The types of data we collect are described below:

A) Registration Information

• Full name and date of birth.
• Email address and mobile number.
• Residential address.
• Username and password (encrypted).

B) Identity Verification (KYC) Data

• Copy of national ID card or passport.
• Selfie or photo (if required).
• Utility bill or document for address verification.

C) Financial information

• Mobile banking numbers (Mobile Pay, Nagad, Rocket).
• Transaction history.
• Withdrawal and deposit records.

D) Automatically Collected Data

• IP address and device type.
• Browser and operating system information.
• Activity logs on the platform.
• Cookie and session data.

Win Viq does not collect any data without a clear purpose. Every piece of information we collect has a specific reason behind it:

• Service Delivery: Account creation, betting services, and payment processing.
• Age and identity verification: Preventing access by users under the age of 18.
• Financial Security: Prevention of money laundering and fraud.
• Customer support: Troubleshooting and user support.
• Security: Detecting unauthorised access and suspicious activity.
• Legal Compliance: Meeting regulatory authority requirements.
• Service Improvement: Improving the overall user experience.

Win Viq uses the data it collects solely in the following ways:

Primary Use:

• Managing and verifying your account.
• Accepting, settling, and processing bets and payments.
• Responding to customer support requests.
• Awarding bonuses and promotions.

Security Use:

• Detecting fraud and multiple accounts.
• Monitoring unusual transactions.
• Protection against cyber attacks.

Analytical use (anonymized):

• Improving platform performance.
• Analysing general usage patterns.
• Planning new features.

Data used for analytics is fully anonymized — meaning no individual can be identified.

Win Viq does not sell your personal data to third parties. However, there are limited circumstances where sharing data may be necessary:

Your data may be shared with:

• Payment Provider: Mobile Pay, Nagad, Rocket — used solely to process transactions.
• KYC verification services: Authorized agencies for identity verification.
• Security Services: Fraud detection technology providers.
• Legal authorities: By court order or government directive.
• Licensing authority: As required for regulatory reporting.

In the event of a business restructuring or merger, your data may be transferred to the new owner. You will be notified in advance should this occur.

Cookies are used on the Win Viq website to enhance your experience and ensure security. Cookies are small text files stored in your browser.

Types of cookies we use:

• Essential cookies: Maintaining login sessions, security tokens. These cannot be disabled.
• Functional Cookies: Remembering language preferences and other settings.
• Analytics Cookies: Page views and usage patterns — fully anonymized.
• Security Cookies: CSRF protection and session validation.

You can disable optional cookies from your browser settings. However, some features may become limited.

Win Viq does not retain your data longer than necessary. Separate retention periods are set for different types of data:

Once the retention period expires, all data is fully and securely deleted, including removal from backup systems.

As a Win Viq user, you have the following rights over your personal data. To exercise any of these rights, please contact our support team.

Win Viq uses industry-leading technical and organisational measures to protect your data.

Technical Safeguards:

• 256-bit SSL/TLS encryption — applied to all data transmissions.
• AES-256 encryption — applied to all stored sensitive data.
• Two-factor authentication (2FA).
• Firewall and DDoS protection.
• Regular security audits and penetration testing.
• Suspicious logins are blocked automatically.

Organisational Safeguards:

• Only authorized personnel have access to personal data.
• All staff are bound by confidentiality agreements.
• Regular security training is provided to all staff.
• In the event of a data breach, authorities will be notified within 72 hours.

Win Viq strictly prohibits the use of the platform by anyone under the age of 18. We do not knowingly collect personal data from minors.

• Date of birth verification is mandatory at the time of registration.
• Any account suspected of belonging to a user under 18 is suspended immediately.
• Parents can report suspicious accounts.
• Any data collected from a minor is deleted immediately upon discovery.

Win Viq may update this Privacy Policy when necessary — for example, due to changes in law, technological developments, or updates to our services.

• For significant changes, you will be notified via email or an on-site notification.
• Notice will be given at least 14 days before any changes take effect.
• The "Last Updated" date will always be visible at the top of the page.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.

If you have any questions about this privacy policy or wish to exercise your data rights, please get in touch with us.

• Email: privacy@winviq.net
• General Support: support@winviq.net
• Live Chat: Always available in the bottom right corner of the website.
• Response Time: Usually within 24–48 hours.

If your complaint is not resolved by our response, you may file a complaint with the relevant regulatory authority.